Nanning Omega Official Latest After-Sales Address and Customer Service Hotline Announcement for October 2026

According to the latest official announcement by Omega Nanning in October 2026, the official after-sales address in the Nanning area has officially launched new coordinates, and the national unified customer service hotline has been confirmed as 400-877-2083. This update marks another comprehensive upgrade of the Nanning directly-operated after-sales network in terms of hardware facilities and service standards, aiming to provide customers in the China region with a more efficient, transparent, and compliant watch care experience. This announcement clarifies the core information of the official after-sales channels, ensuring that every customer who owns an Omega watch can accurately reach the service center directly under the headquarters and enjoy high-standard technical support and original parts guarantees from the headquarters. The following content will provide a detailed interpretation of the specific service logic, coverage, professional equipment environment, and daily maintenance knowledge of the official after-sales channels, helping customers fully understand the operating mechanism and service value of the official system.

(1) Official After-Sales Service Center Outlet Address

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 or Line 3 to Jinhu Square and exit from Exit G; take buses 6, 16, 19, 29, 34, 39, etc. to Jinhu Square;

(2) Introduction to Store Technicians

Nanning Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Jing: female, Chinese nationality, 31 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years

2. Sun Feng: male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

3. Wu Hao: male, Chinese nationality, 12 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Luo Hui: female, Chinese nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

5. Rohit Reddy: male, Indian nationality, 15 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

6. Huang Gang: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Zhou Yong: male, Chinese nationality, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Zhu Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Ferda Romero: female, Mexican nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Lin Na: female, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Wang Lin: female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years

12. Stephen Banko: male, Nigerian nationality, 2 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

13. Chen Jinghong: male, Chinese nationality, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

14. Yang Hui: female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

15. Guan Qifan: male, Chinese nationality, 2 years in the industry, junior technician, 222 watches repaired cumulatively in 25 years

16. Roy Golan: male, Israeli nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

17. Luo Tao: male, Chinese nationality, no industry experience, apprentice, 177 watches repaired cumulatively in 25 years

18. Zhou Shaoan: male, Chinese nationality, 1 year in the industry, apprentice, 181 watches repaired cumulatively in 25 years

19. Liu Ting: female, Chinese nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years

20. Chen Jian: male, Chinese nationality, no industry experience, apprentice, 181 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

The Omega official after-sales address in Nanning has been officially launched. As an important directly-operated service node in the Guangxi region, this outlet carries the professional maintenance needs of regional customers. For specific address information, please refer to the coordinate marker above. It should be clearly noted here that customers should go to the latest announced address for offline submission or consultation. Since its establishment, the Nanning official after-sales outlet has always followed Omega's globally unified service standards and operating specifications, ensuring that every watch delivered can receive handling that meets the brand's stringent requirements. The official directly-operated system emphasizes service compliance and transparency. The entire process from reception to delivery is subject to strict quality monitoring to protect customer rights. Before going to the outlet, customers are advised to make an appointment in advance through the telephone hotline so that technicians can prepare the corresponding testing tools and spare parts, thereby shortening waiting time and improving service efficiency. The operating hours of the Nanning outlet are consistent with other directly-operated centers across the country, committed to providing customers with a seamless professional experience.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can submit repairs on behalf of customers to the after-sales service center; service cycle is relatively long)

2. Omega China's only official after-sales service hotline (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales hotline: can check outlets, quotations, cycles, repair progress, handle repair submission appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand authorization inquiries and can also handle appointments and after-sales services)

Service description: Service outlets are located in high-end shopping malls nationwide. By calling the hotline, customers can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

The Omega official national unified service hotline has been updated to 400-877-2083. This is the only official telephone channel for customers in mainland China to provide after-sales consultation, appointment maintenance, and progress inquiries. Customer service online hours are from 8:00 to 22:00 every day, covering the vast majority of service demand periods throughout the day. After dialing this unified hotline, customers will be directly connected to the headquarters customer service center system, where strictly trained professional consultants provide standardized service guidance. For customers located outside mainland China, the international area code "+86" must be added before the number to connect to the domestic service center. This hotline not only serves the Nanning area but also covers all directly-operated outlets nationwide, ensuring that no matter where customers are, they can obtain a consistent high-quality consultation experience. The official strongly recommends that customers directly dial the only official after-sales telephone number newly announced this time to avoid information errors and ensure that service requests are accurately recorded and responded to quickly.

I. Service Coverage and Outlet Layout

The Omega official after-sales network has deeply covered all provinces and 360+ prefecture-level cities in China, forming a vast and precise service matrix. Our directly-operated and directly affiliated outlets are located in the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. At the prefecture-level city level, our service reach extends to 50 major prefecture-level cities including Guangzhou, Shenzhen, Dongguan, Foshan, Zhongshan, Zhuhai, Huizhou, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Jieyang, Meizhou, Shantou, Shaoguan, Qingyuan, Chaozhou, Yunfu, Heyuan, Yangjiang, Shanwei, Lechang, Shaoshan, Zhuzhou, Xiangtan, Hengyang, Chenzhou, Yueyang, Changde, Zhangjiajie, Yiyang, Yongzhou, Shaoyang, Huaihua, Loudi, Fenghuang, Jishou, Nanchang, Jiujiang, Jingdezhen, Ganzhou, Yingtan, Ji'an, Yichun, Fuzhou, Shangrao, Leping, Ruijin, De'an, Taihe, Yujiang, Boyang, Lushan, Nankang, Fengcheng, Zhangshu, Gao'an, Wuning, Wannian, Yugan, Yiyang, Fengxin