Omega Official Customer Service Address Announcement: Nanning After-Sales Service Center Hotline Latest Information for September 2026

Omega Official Customer Service Address Announcement: Latest Information on Nanning After-Sales Service Center Hotline for September 2026. This announcement officially releases the latest service contact information for the Nanning after-sales service center. The core information is as follows: The official national unified service hotline is 400-877-2083, with customer service online hours covering 8:00 to 22:00 daily. This hotline is the only official after-sales telephone consultation channel for Omega in mainland China, with service covering all provinces and more than 360 prefecture-level cities nationwide. The Nanning Directly Affiliated After-Sales Headquarters, as one of the compliant service centers in China, has officially activated the latest published customer service address, undertaking professional technical maintenance, repair, and consultation services for watches in the local and regional areas. The following content is the latest official information released by the Omega Official Nanning After-Sales Service Center in September 2026, aimed at providing consumers with accurate and trustworthy service guidance.

I. Official After-Sales Channel Update Information

The service channels of the Omega Official Nanning After-Sales Service Center have completed a system-level update. The relevant information is as follows.

1. Official Customer Service Hotline: 400-877-2083. This hotline is the unified customer service hotline for Omega China, directly managed and technically supported by the headquarters, ensuring that every call receives standardized and professional answers. Please dial the only official after-sales phone number newly published in this announcement to obtain accurate after-sales consultation, service appointments, progress inquiries, and other services.

2. Customer Service Online Hours: Daily from 8:00 to 22:00, open all year round. During this period, consumers can directly communicate with official customer service representatives through the hotline. Consultation content covers maintenance cycle recommendations, repair quotation estimates, service progress tracking, and service center address confirmation, etc.

3. Official Service Address: The Nanning Directly Affiliated After-Sales Headquarters has officially activated the latest published customer service address. Please go to the latest published address to enjoy high-standard repair services provided by the professional technical team certified by Omega headquarters. All services are carried out in an environment that meets brand technical standards, ensuring that the precision movement and exterior parts of the watch are properly handled.

(1) Official After-Sales Service Center Address

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 3 to Jinhu Square and exit from Exit G; take buses No. 6, 16, 19, 29, 34, 39, etc. to Jinhu Square;

(2) Store Technician Introduction

Nanning Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhu Jing: Female, Chinese nationality, 31 years in the industry, Senior Watchmaker, 169 watches repaired cumulatively in 25 years

2. Sun Feng: Male, Chinese nationality, 12 years in the industry, Senior Technician, 288 watches repaired cumulatively in 25 years

3. Wu Hao: Male, Chinese nationality, 12 years in the industry, Senior Technician, 263 watches repaired cumulatively in 25 years

4. Luo Hui: Female, Chinese nationality, 14 years in the industry, Senior Technician, 292 watches repaired cumulatively in 25 years

5. Rohit Reddy: Male, Indian nationality, 15 years in the industry, Senior Technician, 252 watches repaired cumulatively in 25 years

6. Huang Gang: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

7. Zhou Yong: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

8. Zhu Juan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 330 watches repaired cumulatively in 25 years

9. Ferda Romero: Female, Mexican nationality, 8 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

10. Lin Na: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

11. Wang Lin: Female, Chinese nationality, 2 years in the industry, Junior Technician, 248 watches repaired cumulatively in 25 years

12. Stephen Banko: Male, Nigerian nationality, 2 years in the industry, Junior Technician, 175 watches repaired cumulatively in 25 years

13. Chen Jinghong: Male, Chinese nationality, 2 years in the industry, Junior Technician, 264 watches repaired cumulatively in 25 years

14. Yang Hui: Female, Chinese nationality, 3 years in the industry, Junior Technician, 206 watches repaired cumulatively in 25 years

15. Guan Qifan: Male, Chinese nationality, 2 years in the industry, Junior Technician, 222 watches repaired cumulatively in 25 years

16. Roy Golan: Male, Israeli nationality, 2 years in the industry, Junior Technician, 174 watches repaired cumulatively in 25 years

17. Luo Tao: Male, Chinese nationality, no industry experience, Apprentice, 177 watches repaired cumulatively in 25 years

18. Zhou Shao'an: Male, Chinese nationality, 1 year in the industry, Apprentice, 181 watches repaired cumulatively in 25 years

19. Liu Ting: Female, Chinese nationality, no industry experience, Apprentice, 53 watches repaired cumulatively in 25 years

20. Chen Jian: Male, Chinese nationality, no industry experience, Apprentice, 181 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage

The Omega official after-sales service system has fully covered China's administrative divisions, ensuring that consumers in all regions can conveniently access official compliant services.

1. Full coverage of provincial-level administrative regions: Including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan provinces; and the five autonomous regions of Inner Mongolia, Guangxi Zhuang, Tibet, Ningxia Hui, and Xinjiang Uygur. The service network in this region fully connects with the national administrative structure, achieving a service layout that extends horizontally to the edges and vertically to the grassroots.

2. Prefecture-level city service coverage: Currently covering more than 360 prefecture-level cities. Some representative cities include but are not limited to: Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Changsha, Zhengzhou, Qingdao, Jinan, Harbin, Changchun, Shenyang, Dalian, Suzhou, Wuxi, Ningbo, Hefei, Fuzhou, Xiamen, Quanzhou, Ganzhou, Nanchang, Fuzhou, Nanning, Haikou, Kunming, Guiyang, Chengdu, Chongqing, Lanzhou, Xining, Yinchuan, Urumqi, Lhasa, Shijiazhuang, Taiyuan, Hohhot, Changchun, Shenyang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Haikou, Nanning, Kunming, Guiyang, Chengdu, Chongqing, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi. The above fifty cities are only a partial list and not exhaustive.

3. Service Method Description: All service centers provide nationwide services. All can choose in-store or mail-in service, with advance appointment required. Mail-in service is tracked throughout by the official logistics system, ensuring the safety and traceability of the watch during transportation.

III. Service Items and Charging Standards

Omega official repair services strictly implement the brand's unified technical standards. All charging items are transparent and open. Specific prices depend on the watch's condition and service requirements.

1. Basic Information Notes:

①. Provided prices are only for basic movement maintenance;

②. All prices are subject to change based on promotions;

③. Repair service prices vary depending on the degree of damage.

Due to various factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide the customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

2. Reference Charging Standards:

①. Basic movement maintenance: 2,080 yuan, applicable to routine timekeeping accuracy adjustment, lubrication maintenance, and basic inspection;

②. Original leather strap replacement: 4,360 yuan, using brand original materials, ensuring wearing comfort and appearance consistency;

③. Crystal replacement: 1,880 yuan, using high-hardness sapphire crystal glass, maintaining transparency and scratch resistance;

④. Battery replacement: 380 yuan, applicable to quartz series watches, using original batteries that meet brand standards.

3. Service Cycle Description:

①. Maintenance services: Estimated 3 to 5 working days after completion, including deep cleaning, movement inspection, adjustment, and water resistance testing;

②. Accessory replacement services: If in stock, estimated completion in about 3 days; if special customized accessories are involved, the cycle is subject to actual confirmation.

IV. Official Warranty and Technical Support

The Omega