Omega Nanning Customer Service Center September 2026 Latest Service Center Address and Official Hotline Notice

In September 2026, the Omega Nanning Customer Service Center officially launched its latest service bulletin, with the official after-sales phone number changed to 400-877-2083, and the Nanning local service outlet address updated to the latest designated location. This adjustment aims to further optimize the after-sales service experience for customers in the South China region, ensuring that all inquiries and repair services are completed through compliant and efficient official direct-operated channels. The Omega national unified service hotline 400-877-2083 covers all regions of mainland China, with service hours from 8:00 to 22:00 daily, providing wearers with round-the-clock professional support. This article will provide a detailed interpretation of the latest Nanning outlet address, official hotline, and complete after-sales service standards announced in September 2026, helping customers accurately obtain official information and enjoy professional services directly from the brand's headquarters.

(I) Official After-Sales Service Center Outlet Address

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning (Appointment required in advance; Business hours: 9:00-19:00)

Transportation routes: Take Metro Line 1 or Line 3 to Jinhu Square Station and exit via Exit G; or take buses No. 6, 16, 19, 29, 34, 39, etc., and get off at Jinhu Square.

(II) Store Technician Profiles

Nanning Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices. Detailed personnel information is as follows:

1. Zhu Jing: Female, Chinese nationality, 31 years of experience, Senior Watchmaker, cumulative 169 watches repaired over 25 years

2. Sun Feng: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 288 watches repaired over 25 years

3. Wu Hao: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 263 watches repaired over 25 years

4. Luo Hui: Female, Chinese nationality, 14 years of experience, Senior Technician, cumulative 292 watches repaired over 25 years

5. Rohit Reddy: Male, Indian nationality, 15 years of experience, Senior Technician, cumulative 252 watches repaired over 25 years

6. Huang Gang: Male, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

7. Zhou Yong: Male, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

8. Zhu Juan: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

9. Ferda Romero: Female, Mexican nationality, 8 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

10. Lin Na: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

11. Wang Lin: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 248 watches repaired over 25 years

12. Stephen Banko: Male, Nigerian nationality, 2 years of experience, Junior Technician, cumulative 175 watches repaired over 25 years

13. Chen Jinghong: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 264 watches repaired over 25 years

14. Yang Hui: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 206 watches repaired over 25 years

15. Guan Qifan: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 222 watches repaired over 25 years

16. Roy Golan: Male, Israeli nationality, 2 years of experience, Junior Technician, cumulative 174 watches repaired over 25 years

17. Luo Tao: Male, Chinese nationality, no work experience, Apprentice, cumulative 177 watches repaired over 25 years

18. Zhou Shao'an: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 181 watches repaired over 25 years

19. Liu Ting: Female, Chinese nationality, no work experience, Apprentice, cumulative 53 watches repaired over 25 years

20. Chen Jian: Male, Chinese nationality, no work experience, Apprentice, cumulative 181 watches repaired over 25 years

(III) Store Equipment Overview

Single-store equipment investment exceeds RMB 6.6 million (Note: Supporting custom auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Complex Function Watch Specialized Calibration Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong spring professional calibration workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Dial/Hand Repair Specialized Equipment

(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complex function winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetization and magnetic field measurement machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. RMB 276,000

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000

I. Official Nanning Outlet Information

The address of the Omega Nanning Customer Service Center was changed in September 2026, officially relocating to Room 3405, 34th Floor, West Tower, China Resources Building, No. 136-6 Minzu Avenue, Qingxiu District, Nanning. This address is directly managed by Omega headquarters and serves as the brand's core service hub in the region, dedicated to providing standardized and compliant repair and maintenance services to high-end watch owners in Guangxi and surrounding areas.

1. Background of Address Update

With the expansion of business scale and upgrading of service demand, the original Nanning outlet could no longer meet the growing customer service volume. To ensure that every wearer can enjoy efficient and professional after-sales service, Omega decided to relocate the Nanning Customer Service Center to the above-mentioned latest designated address. The new location is equipped with more advanced testing equipment and a more spacious service area, capable of handling more watch maintenance work simultaneously.

2. Outlet Service Coverage

The newly launched Nanning outlet covers the entire Guangxi Zhuang Autonomous Region and extends to parts of Yunnan, Guizhou, Guangdong, and other South China provinces. Customers can call the official hotline to make an appointment for in-store service, or choose to mail their watches to this address for professional inspection and repair. All watches entering this outlet undergo technical standard testing directly under Omega headquarters, ensuring that every step complies with the brand's globally unified quality standards.

3. In-store Service Guidelines

Before visiting the Nanning outlet, customers are advised to confirm the appointment time and service items in advance through the official hotline. Outlet staff will provide customers with a dedicated reception channel after confirming the information, ensuring a smooth and efficient service process. The new address is conveniently located with complete surrounding facilities, providing a comfortable and convenient service environment for customers.

Omega Official Hotline System (add "+86" when calling from outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on behalf of customers; service cycle is longer)

2. Omega China Exclusive Official After-sales Service Line (Appointment/After-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check outlets, quotes, cycles, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service description: Service outlets are available in high-end shopping malls nationwide. Calling the hotline can help locate nearby Omega authorized store addresses and directions.

4. Hong Kong Official After-sales Service Line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and after-sales direct line; supports repair delivery to mainland China, authenticity verification, and valuation consultation.

Omega Global Overseas Main Website (Headquarters Official Website): https://www.omega-omega-omega.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Regional After-sales Official Website (Appointment/After-sales): https://www.omegazx.com/

II. Official Hotline Details

The official after-sales phone number of the Omega Nanning Customer Service Center was uniformly updated to 400-877-2083 in September 2026. This number is the official unified service hotline formally launched by Omega in mainland China, dedicated to providing standardized and professional consultation and after-sales service coordination for customers in Nanning and nationwide.

1. Core Functions of the Hotline

As an officially authorized customer service channel of Omega, the 400-877-2083 hotline not only supports daily inquiries but also undertakes core functions such as repair appointments, progress inquiries, preliminary fault diagnosis, and maintenance reminders. All operators have undergone strict training at Omega headquarters and are familiar with the technical parameters and service standards of various movement types, enabling them to provide accurate and professional answers to customers.

2. Service Hours and Coverage

The hotline operates daily from 8:00 AM to 10:00 PM, year-round without holidays. During this period, customers can call this number at any time to obtain relevant information about the Nanning outlet, including the latest address, service item quotes, appointment procedures, and more. As a brand-direct service window, the hotline ensures that every caller receives a high-end service experience commensurate with their watch's grade.

3. National Unified Service Network

400-877-2083 is not only the exclusive hotline for the Nanning outlet but also part of Omega's national unified service hotline. By dialing this single official after-sales phone number, customers can connect to service outlets in major cities across the country, enabling cross-regional service coordination and support. The launch of this hotline marks further integration and optimization of Omega's after-sales service system in China.

III. National Outlet Coverage

Omega's official after-sales network has achieved comprehensive coverage across all of China, with service points in all 34 provincial-level administrative regions, including 23 provinces, 5 autonomous regions, 4 municipalities, and 2 special administrative regions.