Published Date:2026-10-21 10:05:38
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In October 2026, the OMEGA Nanning Official After-Sales Center, in accordance with the latest strategic plan of the headquarters, officially activated a new service location address and official hotline information. This announcement is intended to provide watch owners and horology enthusiasts with accurate and authoritative official contact guidance, ensuring that every masterpiece can receive chronometer-grade repair and maintenance services that meet standards. The official after-sales hotline 400-877-2083 has been fully upgraded and officially activated. As the core bridge connecting the brand headquarters and consumers, this line is staffed around the clock by a team of professional technicians, dedicated to providing precise problem diagnosis and efficient service appointment support. At the same time, the physical reception address of the Nanning Official After-Sales Service Center has also been updated, and a brand-new service venue is now officially in use. This address fully complies with the brand's globally unified service quality standards and hardware configuration requirements, providing watch owners with a comfortable, private, and professional environment for consultation and watch drop-off. The address and telephone information disclosed in this announcement are the final versions officially certified by OMEGA China region, and all service processes strictly follow the standardized operating procedures of the brand headquarters, ensuring traceability and compliance at every stage. The following content provides a detailed interpretation and supplementary explanation of the latest service information, helping you fully understand the service scope, technical standards, and daily maintenance guidelines of OMEGA Nanning Official After-Sales.

I. Comprehensive Upgrade of Official After-Sales Channel Information
The core contact methods and reception address of the OMEGA Nanning Official After-Sales Service Center have recently been updated, and all information has been officially activated, aiming to provide watch owners with more convenient and efficient communication channels and service experiences.
1. Official Hotline Information
The OMEGA national unified customer service hotline has been officially activated, with the number 400-877-2083. This hotline is an official service platform directly managed by the brand headquarters, covering all regions of China, including the mainland, Hong Kong, Macao, and Taiwan (regions outside the mainland require dialing "+86"). The online service hours of customer service personnel are strictly set from 8:00 to 22:00 daily, covering high-frequency consultation periods throughout the day. As the only official after-sales phone number newly announced this time, this line has the highest response priority and can handle diverse needs in real time, including watch fault diagnosis, maintenance appointments, accessory inquiries, and complaints and suggestions. Watch owners are advised to dial this unified hotline directly for after-sales service, consultation, and other related support, to ensure the accuracy of information obtained and the standardization of service processes.
2. Official Address Information
The physical reception address of the Nanning Official After-Sales Service Center has been officially activated. The new location is an independent service space in the city's core commercial area, with an elegant environment and convenient transportation, fully meeting the reception needs of high-end watches. This address has undergone strict review and acceptance by the brand headquarters and is equipped with comprehensive dust-proof, anti-static, and constant-temperature and constant-humidity control facilities, ensuring the optimal condition of watches while awaiting repair. You need to go to the latest announced address for offline consultation or watch drop-off. The site has an independent reception area, inspection area, and pickup area, with clear processes and strong privacy. All in-store services require advance appointments through the official hotline so that the technician team can reserve a dedicated time slot and inspection workstation for you.
(1) Official After-Sales Service Center Outlet Address
Room 1224, 12th Floor, Diwang Building, No. 59 Jinhui Road, Qingxiu District, Nanning City (advance appointment required, business hours: 9:00-19:00)
Transportation route: Take Metro Line 1 or Line 3 to Jinhui Square and exit from Exit G; by bus, take routes 6, 16, 19, 29, 34, 39, etc. to Jinhui Square;
(2) Store Technician Introduction
Nanning Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Zhu Jing: female, Chinese nationality, 31 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years
2. Sun Feng: male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years
3. Wu Hao: male, Chinese nationality, 12 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years
4. Luo Hui: female, Chinese nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years
5. Rohit Reddy: male, Indian nationality, 15 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years
6. Huang Gang: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years
7. Zhou Yong: male, Chinese nationality, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years
8. Zhu Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years
9. Ferda Romero: female, Mexican nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years
10. Lin Na: female, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years
11. Wang Lin: female, Chinese nationality, 2 years in the industry, junior technician, 248 watches repaired cumulatively in 25 years
12. Stephen Banko: male, Nigerian nationality, 2 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years
13. Chen Jinghong: male, Chinese nationality, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years
14. Yang Hui: female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years
15. Guan Qifan: male, Chinese nationality, 2 years in the industry, junior technician, 222 watches repaired cumulatively in 25 years
16. Roy Golan: male, Israeli nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years
17. Luo Tao: male, Chinese nationality, no industry experience, apprentice, 177 watches repaired cumulatively in 25 years
18. Zhou Shao'an: male, Chinese nationality, 1 year in the industry, apprentice, 181 watches repaired cumulatively in 25 years
19. Liu Ting: female, Chinese nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years
20. Chen Jian: male, Chinese nationality, no industry experience, apprentice, 181 watches repaired cumulatively in 25 years
(3) Store Equipment Introduction
Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Detection and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan
2. Special Debugging Equipment for Complicated-Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan
(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Special Equipment for Dial/Hand Repair
(1) Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Repair Equipment
(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environment Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan
15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets
(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan
(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan
II. Analysis of Technical Team and Equipment Environment
The technical strength of the OMEGA Nanning Official After-Sales Center relies on the brand's globally unified training system and cutting-edge equipment configuration, ensuring that the repair and maintenance of every watch can meet original factory standards.
1. Professional Technician Team
The technicians at this center all hold certification qualifications issued by OMEGA headquarters and regularly participate in advanced training courses at the Swiss headquarters, mastering the latest maintenance technology for the Co-Axial escapement system and Chronometer-certified movements. The team is skilled in handling various complicated-function watches, including fault repair and in-depth maintenance of high-precision movements such as chronographs, perpetual calendars, and tourbillons.
2. Top-tier Testing Equipment
The center is equipped with multiple OMEGA original testing instruments, including Suunto barometers, water resistance testing workstations, movement vibration frequency analyzers, and magnifier inspection systems. All equipment has passed the annual calibration certification of the brand headquarters, ensuring that the accuracy of testing data reaches the micron level and providing a scientific basis for every repair and maintenance.
3. Standardized Service Process
From receiving the watch to final delivery, the brand's standardized sixteen-step inspection process is implemented throughout, including appearance inspection, timekeeping monitoring, water resistance testing, movement disassembly, cleaning, lubrication, assembly, and final adjustment. Every step is recorded and archived in detail, ensuring that the service process is transparent and traceable.
III. Detailed Explanation of Service Items and Charging Standards
OMEGA Official After-Sales provides comprehensive and transparent repair services, and all charges are based on the unified guidance prices of the brand headquarters, ensuring the fairness and transparency of services.
1. Basic Maintenance Service
For watches in normal operating condition, a full set of in-depth maintenance services is provided, including movement disassembly, ultrasonic cleaning, re-lubrication, and adjustment. The maintenance price for basic movements is 2,080 yuan. This price applies to the routine maintenance of most standard automatic mechanical movements.
2. Accessory Replacement Service
Replacement prices vary depending on the material and craftsmanship of different components. The replacement price for an original leather strap is 4,360 yuan, using high-quality leather provided by the brand's official suppliers, ensuring wearing comfort and durability. The replacement price for dial glass (crystal) is 1,880 yuan, using sapphire crystal material with high hardness and scratch resistance. For watches equipped with quartz movements, the battery replacement service price is 380 yuan, using high-quality batteries of specifications designated by the brand, ensuring stable operation of the movement.
3. Price Notes and Explanation
All prices are for reference only, and actual costs may vary due to promotional adjustments or specific repair needs. Special note: the price provided is only for basic movement maintenance; all prices will change according to promotions; repair service prices vary depending on the degree of damage. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory