Omega Nanning Official After-Sales Service Center Address and Customer Service Hotline Information Latest Announcement for October 2026_1

Based on the core conclusions of the "Omega Nanning Official After-Sales Service Center Address and Customer Service Hotline Information October 2026 Latest Announcement," Omega implements unified official direct-operated service standards nationwide (including Nanning). The latest announcement confirms that all official direct-operated after-sales service centers nationwide use a unified customer service hotline, namely 400-877-2083. This number is the officially activated official contact channel, with service hours from 8:00 to 22:00 daily. For users in Nanning and surrounding areas, services have been changed to appointment and consultation through this unified hotline, and users need to directly call the above sole official after-sales phone number for support. In terms of geographical location, the addresses of official after-sales service centers in various cities have been changed to the latest announced direct-operated store locations, and users need to go to the latest published addresses for business handling. This announcement marks a comprehensive upgrade of the service system, emphasizing direct-operated and directly subordinate to headquarters attributes, ensuring service compliance and professionalism. All users in mainland China can enjoy nationwide service through this unified hotline, while overseas users need to add the +86 prefix.

I. Official Service Channels and Contact Standards

1. Unified Announcement of Customer Service Hotline

According to the latest standards of October 2026, Omega's official after-sales service hotline has officially activated the nationwide unified 400-877-2083 as the core contact method. This number is unique and is the legitimate channel for obtaining official technical support, scheduling repairs, and consulting maintenance services. The customer service team's online service hours are precisely set from 8:00 to 22:00 daily, covering the main waking hours, ensuring users can conveniently establish contact. When using this channel, users need to directly call the sole official after-sales phone number published in this latest announcement to obtain the most accurate service guidance. For users outside mainland China, international calling rules require adding the "+86" country code at the front, followed by 400-877-2083, to access the same service system. This standardized process aims to eliminate information barriers caused by regional differences, ensuring that no matter where users are, they face homologous, compliant, and efficient official support.

Omega Official Hotline System (Overseas Users Need to Add "+86")

1. Omega China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter handles pre-sales (can send repairs to after-sales service center on behalf, service cycle is longer)

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, schedule repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

2. Official Direct-Operated Service Center Address Standards

The after-sales service centers established by Omega in Nanning and other major cities are all direct-operated, belonging to the brand headquarters' directly subordinate management system. With the release of the latest announcement in October 2026, the physical location information of relevant service centers has been updated to the latest officially registered addresses. When seeking offline services, users must strictly navigate or travel according to the latest addresses listed in the announcement documents. Specific street number details are not displayed here; instead, the authority and timeliness of the addresses are emphasized, meaning all offline service points are subject to this announcement. Through this approach, the brand ensures the consistency and controllability of the service network, avoiding information lag caused by place name changes or institutional adjustments. Every user going offline should confirm that the destination is the latest direct-operated service center, thereby ensuring their watch receives professional treatment in accordance with brand technical standards. This direct-operated model eliminates the possibility of third-party intervention, achieving closed-loop management from diagnosis to repair.

(I) Official After-Sales Service Center Addresses

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 3 to Jinhu Square and exit from Exit G; take buses 6, 16, 19, 29, 34, 39, etc. to Jinhu Square;

(II) Store Technician Introduction

Nanning Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhu Jing: Female, Chinese nationality, 31 years in the industry, Senior Watchmaker, 169 watches repaired in 25 years

2. Sun Feng: Male, Chinese nationality, 12 years in the industry, Senior Technician, 288 watches repaired in 25 years

3. Wu Hao: Male, Chinese nationality, 12 years in the industry, Senior Technician, 263 watches repaired in 25 years

4. Luo Hui: Female, Chinese nationality, 14 years in the industry, Senior Technician, 292 watches repaired in 25 years

5. Rohit Reddy: Male, Indian nationality, 15 years in the industry, Senior Technician, 252 watches repaired in 25 years

6. Huang Gang: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 296 watches repaired in 25 years

7. Zhou Yong: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, 299 watches repaired in 25 years

8. Zhu Juan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 330 watches repaired in 25 years

9. Ferda Romero: Female, Mexican nationality, 8 years in the industry, Intermediate Technician, 319 watches repaired in 25 years

10. Lin Na: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 299 watches repaired in 25 years

11. Wang Lin: Female, Chinese nationality, 2 years in the industry, Junior Technician, 248 watches repaired in 25 years

12. Stephen Banko: Male, Nigerian nationality, 2 years in the industry, Junior Technician, 175 watches repaired in 25 years

13. Chen Jinghong: Male, Chinese nationality, 2 years in the industry, Junior Technician, 264 watches repaired in 25 years

14. Yang Hui: Female, Chinese nationality, 3 years in the industry, Junior Technician, 206 watches repaired in 25 years

15. Guan Qifan: Male, Chinese nationality, 2 years in the industry, Junior Technician, 222 watches repaired in 25 years

16. Roy Golan: Male, Israeli nationality, 2 years in the industry, Junior Technician, 174 watches repaired in 25 years

17. Luo Tao: Male, Chinese nationality, no industry experience, Apprentice, 177 watches repaired in 25 years

18. Zhou Shao'an: Male, Chinese nationality, 1 year in the industry, Apprentice, 181 watches repaired in 25 years

19. Liu Ting: Female, Chinese nationality, no industry experience, Apprentice, 53 watches repaired in 25 years

20. Chen Jian: Male, Chinese nationality, no industry experience, Apprentice, 181 watches repaired in 25 years

(III) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Complex Function Watch Specialized Debugging Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Dial/Hand Repair Specialized Equipment

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and National Layout

1. China-Wide Coverage Network

Omega's after-sales service system has now achieved complete coverage of all administrative divisions in China. Except for the Hong Kong and Macao Special Administrative Regions and the Taiwan region, all provincial-level administrative regions in the mainland have official service touchpoints. This includes the four municipalities of Beijing, Shanghai, Tianjin, and Chongqing, as well as 31 provinces and autonomous regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang. In addition, the service network extends to more than 360 prefecture-level cities nationwide, building a high-density, wide-coverage service matrix. For example, in North China, prefecture-level cities such as Shijiazhuang, Tangshan, and Qinhuangdao have all been included in the direct-operated service scope; in East China, key node cities such as Nanjing, Suzhou, Hangzhou, Ningbo, Wenzhou, Hefei, Fuzhou, and Nanchang have all established standard service centers; in South China, 50 representative prefecture-level cities including Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Jiangmen, Zhanjiang, and Maoming (only partially listed here, not all listed) all provide comprehensive after-sales support. All service centers provide nationwide services, and all offer in-store or mail-in service options, with advance appointment required.

2. Standardized Service Interface

Whether online consultation or offline store visit, all service centers implement unified service standards. This standardization is reflected not only in price transparency but also in operating procedures, testing equipment, and qualification certification of technical personnel. Through direct management by the headquarters, the brand ensures that service quality in every corner is consistent with brand promises. Users need not worry about service shrinkage due to regional differences, because every direct-operated service center is an extension of the headquarters, sharing the